FAQs

Order Placement

How to place an order?

Start by choosing your items, add them to your shopping bag and proceed to checkout. An email and text message will be send to your email address and phone number to verify that you have purchased a product from label Mayu Kothari.

Is there a possibility that Out of stock items will be restocked?

If the product is marked out of stock, it is possible that it will be restocked again. Unavailable items will be removed from the website indefinitely.

Can I place an order for an item that is out of stock?

For a sold out item, select the size of your choice and send us a request under “Contact Us” with your details and we will get back to you once the product is available.

Size guide

How to select the correct size?

The size chart available under each product will help guide you pick the right size for you.

I need a size outside the size chart.

Kindly send us a request under “Contact Us” with your measurements. Our team will get in touch with you.

Payment

What payment methods do you accept?

We accept VISA, MasterCard, Google Pay and UPI payments

Do you accept COD (cash or card on delivery)?

COD option is not available currently.

Shipping and delivery

What are your shipping charges?

We provide free shipping on all orders within India.

How do I track my order?

You will get a tracking link on your registered email and phone number once your order is shipped.

How long does it take to ship my order?

After the order is placed, we dispatch the order within 7-10 business days.

Do you ship outside India?

Yes.

Returns and exchanges

Will I get a refund if product is damaged?

Each and every piece that goes out of the Mayu Kothari office undergoes a thorough quality check process. In case of any damages, we request our clients to kindly send the damaged piece back to us. After inspection we will replace the same product.

Product doesn’t look the same as picture/didn’t like, can I return?

No, we strive hard to try and display the colors and design of the garment as accurate as possible. The display quality may differ from each electronic device. Take note that sight variations may occur.

Customization

Is customization possible?

Yes, limited customization is possible.

Please contact at care@mayukothari.com us for more details.

Is it possible to order the same design in a different colour?

Yes. 

Please contact us at care@mayukothari.com us for more details.

Do you charge extra for customization?

Charges may be applicable according to the customization.

Do you charge extra for Plus size?

No.

Store/ Studio

Do you have an offline store where I can visit?

Currently we are working from a back office. However, you can contact us at care@mayukothari.com for your customization requirements.

THE PROCESS

The art of garment-making involves precision, creativity, and skill. Join us as we take you through the journey of crafting a beautiful piece of clothing at MAYU KOTHARI.

INSPIRATION

Perfect Ideas stem from inspiration, and inspiration exists in the present moment. Here, Mayu and her team are seen brainstorming idea; allowing the creative juices to flow to start the entire process of building a whole new splendid collection. Mayu believes in creating fashion that blends with life’s events, that allows one to feel in their essence at all times.

SKETCHING

The process of drawing the right design comes naturally when one is totally indulged in creating. When the mind, body and soul align to create art, design comes out perfectly. Our new designs are a must have in your closet, one that feels comfortable and complete. 

RAW MATERIALS

The materials are chosen with utmost care, based on the feel, the message, the color of the fabric, the weight and of course aesthetics. Selection of the best combination of materials is a fun process and gives rise to the artistic expression of each one individually.

FABRIC SELECTION

Mayu always focuses on comfort; whether we are creating a highly designed piece or a minimalistic piece. At the end of the day, how one feels in their chosen apparel means how they express themselves. And for us, being fully oneself is a true sign of perfect fashion. Here, the little details of fabric are being discussed according to each design.

INTRICATE HAND EMBROIDERY

Once the design is finalised, our team of super talented karagirs work their magic on the khaat. Truly a magical moment to watch all ideas become reality..

STITCHING

A process of putting each team's art together to stitch a beautiful Mayu Kothari outfit. An outfit that talks about the feel, comfort, style, expression and portrays one's essence.